Trust & Safety
How ZWPRICE handles marketplace confidence
ZWPRICE should help users make better decisions without implying that every supplier, price, delivery, or payment outcome is guaranteed. Unknowns remain visible until the platform has enough evidence to support stronger claims.
Evidence, not guarantees
ZWPRICE may show phone, city, commodity fit, payment details submitted, ZIMRA or business information, profile details, response history, ratings, and platform transaction history. These are comparison signals, not a guarantee of identity, stock, delivery, quality, legality, tax status, or payment performance.
Quote comparison
Buyers should compare total cost, product specification, quantity available, delivery fees, ETA, payment terms, supplier contact details, and any supporting evidence before accepting an offer.
Price intelligence
Market ranges and confidence labels are estimates based on available data. They may be incomplete, stale, or affected by location, supply shocks, currency, minimum order size, delivery requirements, and supplier-specific terms.
Manual sourcing
When automatic matching is thin, ZWPRICE may help source suppliers manually. Manual sourcing is an operational assistance workflow; it is not a promise that a suitable supplier, price, or delivery slot will be found.
Payments and disputes
Payment, escrow, refund, and release flows can depend on third-party providers and manual review. ZWPRICE may help document disputes, but buyers and suppliers remain responsible for the transaction terms they accept.
Misuse controls
ZWPRICE may remove claims, suspend accounts, block messages, preserve records, or escalate review where fraud, spam, misleading evidence, unsafe goods, payment abuse, or legal risk is suspected.
What ZWPRICE does not claim
ZWPRICE does not guarantee supplier performance, product quality, stock availability, pricing, delivery timing, identity, licence status, tax compliance, payment settlement, refund success, or dispute outcome. Any payment protection depends on the limits and conditions shown in the specific workflow.