Marketplace terms of use

ZWPRICE is a request, quote, sourcing, and marketplace coordination platform. Buyers post what they need; suppliers may respond with quotes, availability, delivery terms, and related messages.

ZWPRICE is run by Mathbrooks. "ZWPRICE", "we" and "us" in these terms mean Mathbrooks operating ZWPRICE. You can reach us at contact@mathbrooks.com.

Unless a separate written agreement says otherwise, ZWPRICE is not the seller, buyer, carrier, importer, manufacturer, tax adviser, broker, bank, insurer, or guarantor in a transaction between users.

Buyers are responsible for checking the final supplier, product, quantity, price, delivery address, payment method, timing, and any legal or tax requirements before accepting an offer.

Suppliers are responsible for the accuracy of their prices, stock claims, product descriptions, delivery commitments, tax registrations, licences, documents, and payment details.

Anyone can describe what they need and send a request without an account. To see the quotes suppliers send, choose a supplier, or record how an order went, you need a ZWPRICE account. You can create one, or sign in, by entering your email address and the one-time code we send to it. A password is optional.

Signing in from a request’s private link adds that request to your account; after that, the link alone no longer shows its quotes. You are responsible for keeping access to your email account secure and for activity in your ZWPRICE account. Tell us at contact@mathbrooks.com if you think someone else has used it.

The email address you give must be one you control. ZWPRICE may suspend or close accounts used to impersonate someone, to collect quotes for misuse, or in breach of these terms.

Quotes are invitations to transact, not guarantees by ZWPRICE. Final transaction terms are the terms accepted between the buyer and supplier.

Market price ranges, trends, confidence labels, and AI-generated guidance are decision support only. They may be incomplete, delayed, estimated, or based on limited observations.

After choosing a quote, a signed-in buyer may issue a purchase order to the chosen supplier through ZWPRICE. The buyer (or the organisation the buyer acts for) is the issuer of the purchase order. Issuing it is an offer to buy the listed items at the listed prices and terms from that supplier. ZWPRICE prepares the order from the quote the buyer chose; ZWPRICE does not issue orders on anyone’s behalf, and automated tools never issue, accept or change an order.

The supplier accepts the order, and gives the buyer its payment instructions, or declines it. A buyer may cancel an order, or add items it has since chosen from that supplier at the quoted prices, until the supplier accepts it; the supplier accepts the order as it stands when it accepts. A buyer may also issue the same supplier a separate order for other items. After acceptance, the order changes or is cancelled only if both buyer and supplier agree through ZWPRICE, which records each agreed version. ZWPRICE may cancel an order where there is fraud, misuse, a legal requirement or a safety concern.

The contract of sale is between the buyer and the supplier. ZWPRICE is not a party to it, does not guarantee that either party will perform, and does not hold, process or verify payments (see section 7) or inspect goods (see section 9). ZWPRICE keeps the order, its versions, its payment and delivery records and its history as a record for both parties.

ZWPRICE may display supplier history, documents submitted, delivery history, response speed, ratings, contact details, and other evidence. These signals help comparison; they are not a promise that a supplier will perform.

Some suppliers are listed by ZWPRICE from public or buyer-supplied information before they have joined. A listing does not mean the supplier has partnered with, endorsed, or agreed to supply through ZWPRICE.

Missing evidence is not treated as positive evidence. ZWPRICE may remove, hide, or amend supplier claims that appear inaccurate, disputed, unsupported, or misleading.

Buyers pay suppliers directly, by the method the supplier gives on the order. ZWPRICE does not hold, receive, process, transfer, release or guarantee money paid for goods or services, and offers no escrow or payment protection.

ZWPRICE lets the parties record payments on an accepted order. A buyer may report a payment (“I’ve paid”), with an optional photo or PDF of the receipt; the supplier then confirms it was received, confirms a different amount, or says it was not received. Only amounts the supplier confirms count toward the balance. A confirmation means the supplier told ZWPRICE the money arrived: ZWPRICE does not see bank, card or mobile-money records and does not verify payments.

Records are never edited or deleted. A mistake is corrected with a new entry and a reason: a buyer may withdraw an unanswered report; a supplier may record a refund, which counts once the buyer confirms it arrived, or mark the remaining balance as settled outside ZWPRICE or forgiven (but not while a payment dispute is open). A confirmation cannot be taken back by either party: if confirmed money did not in fact arrive (for example a transfer that bounced), either party raises a payment dispute. An accepted order on which money was confirmed can be cancelled only after it has been refunded and the buyer has confirmed the refund.

Either party may raise a payment dispute on an order. ZWPRICE staff may contact both parties, review the records and evidence they provide, and record a decision on the order, which may include reversing a confirmation, up to the confirmed amount not already refunded. ZWPRICE’s decision concerns the record on ZWPRICE only; it is not a ruling on the parties’ legal rights, and ZWPRICE does not guarantee refunds, delivery, chargebacks, reversals or recovery of money. The parties keep any rights they have against each other under the law.

Separately, suppliers pay ZWPRICE a fee on completed orders (section 8).

Joining ZWPRICE, receiving requests, quoting and receiving purchase orders are free for suppliers. Buyers pay ZWPRICE nothing.

When a purchase order completes on ZWPRICE (the buyer confirmed receiving the goods and the balance is settled), the supplier owes ZWPRICE a success fee of 2.5% of the goods on that order, as priced on the order. Delivery charges are not included. On orders in US dollars the fee is at least $1, and never more than the value of the goods. No fee is due on orders that are declined or cancelled, or while a dispute on the order is open.

Launch offer: the first 20 suppliers to complete an order pay no fee on their first 3 completed orders. These fees are recorded as waived.

On the 1st of each month ZWPRICE sends each supplier a statement of the fees on orders completed in the month before, by email and, where the supplier has confirmed a WhatsApp number, WhatsApp. A statement is due 14 days after it is sent and may be paid through Paynow or as ZWPRICE agrees. If a fee looks wrong, tell ZWPRICE before the due date; ZWPRICE may correct or waive it.

While a statement is overdue, ZWPRICE stops sending the supplier new buyer requests until it is paid. Orders already accepted are not affected. ZWPRICE may change these fees with at least 30 days’ notice by email; changes apply to orders completed after the notice period.

The supplier records on an accepted order when goods are dispatched or ready for collection, and what was delivered. A delivery the supplier reports counts as received only when the buyer confirms it. The buyer may confirm that everything arrived, or say how much arrived and what was missing, damaged or wrong, which raises a delivery dispute with ZWPRICE. Items reported missing, damaged or wrong do not count as delivered until the dispute is resolved. ZWPRICE does not inspect, collect, carry or check goods.

A buyer’s silence is never treated as accepting a delivery. If a buyer does not answer, ZWPRICE sends reminders and may contact the buyer, but the delivery stays unconfirmed until the buyer answers or a dispute about it is resolved. When resolving a dispute, ZWPRICE may record a delivery as received where the buyer has confirmed it to ZWPRICE, or as not received.

Once goods are reported delivered (and the report is not withdrawn), or while a dispute is open, an order can no longer be cancelled on ZWPRICE; a disagreement is raised as a dispute instead. An order is marked completed automatically when everything ordered has been confirmed as received (or ZWPRICE has decided the problems and closed what was not delivered, as the parties agreed), the balance is paid or settled, and no dispute is open.

Either party may raise a dispute about a payment, a delivery or anything else on an order, and both parties may add messages, photos and documents to it. Nothing in a dispute can be edited or deleted. Only ZWPRICE staff resolve a dispute, by recording a decision and outcome on the order, which may include deciding how much of the items reported with a problem counts as delivered, and closing items that were not delivered. As with payment disputes (section 7), the decision concerns the record on ZWPRICE only and is not a ruling on the parties’ legal rights, which they keep under the law.

By submitting a request, joining as a supplier, or using WhatsApp, email, or in-app messaging with ZWPRICE, you consent to operational messages about requests, quotes, sourcing, fulfilment, account access, safety, support, and billing.

You may opt out of non-essential marketing messages. Some operational messages may still be necessary to provide the service, complete a transaction, prevent fraud, or handle support.

Users must not submit false stock, pricing, delivery, identity, tax, evidence, or payment claims; misuse buyer or supplier contact details; send spam; evade platform fees; upload unlawful content; interfere with platform security; or use ZWPRICE for unlawful goods, sanctions evasion, fraud, bribery, or unsafe transactions.

ZWPRICE may suspend accounts, remove listings, block messages, cancel sourcing tasks, withhold platform access, or preserve records where misuse, fraud, disputes, legal requests, or safety concerns arise.

ZWPRICE is provided on an as-available basis. Features may be changed, paused, delayed, or unavailable because of maintenance, supplier availability, third-party services, network issues, payment-provider issues, or legal and operational review.

To the maximum extent allowed by applicable law, ZWPRICE is not liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages, or for user-to-user transaction losses outside fees paid directly to ZWPRICE for the relevant service.

Nothing in these terms is intended to exclude non-excludable consumer rights, fraud liability, or obligations that applicable law does not allow ZWPRICE to exclude.

If a term is found unenforceable, the remaining terms continue to apply as far as legally permitted.

These terms are intended for use by ZWPRICE in Zimbabwe and are governed by the laws of Zimbabwe, unless mandatory law requires otherwise.

Users should seek independent legal, tax, import, product-safety, or financial advice for transactions that require it. Operational, account, privacy, or dispute questions can be sent to contact@mathbrooks.com.